Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about how we handle shipping.


🌍 Fulfilment & Shipping Times

All products are made to order and fulfilled by our production partner, Printful. Please allow:

2–7 business days for order fulfilment

After fulfilment, estimated* shipping times are:

USA: 3–5 business days

Canada: 5–10 business days

Australia & NZ: 5–10 business days

UK & Europe: 5–10 business days

Rest of the world: 7–20 business days

Note*: These are estimates and may vary depending on your location and local postal service.


🚚 Shipping Costs

Shipping rates are calculated at checkout based on your location and order weight. Free shipping may be available during promotions.


✈️ International Shipping

We ship worldwide! Please note that some international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.


🕒 Delays & Tracking

Once your order ships, you'll receive a tracking number via email. While most orders arrive within the estimated window, delays may occur due to:

Customs processing

Carrier disruptions

Seasonal volume

If your order is delayed more than 15 business days after shipping, please contact us and we’ll be happy to help.


🏠 Wrong Address

Please ensure your shipping address is correct at checkout. If an incorrect or incomplete address is provided, we cannot guarantee successful delivery and additional charges may apply.


❗ Lost or Damaged Items

If your item is lost in transit or arrives damaged, please contact us within 7 days of delivery (or the estimated delivery date) with photos, and we’ll assist you with a replacement or refund.


💌 Questions?

Feel free to reach out via the Contact Button on the website or email us at brookehitchmough@gmail.com — we're happy to help!