Shipping policy
Shipping Policy
Thank you for shopping with us! Below you’ll find everything you need to know about how we handle shipping.
🌍 Fulfilment & Shipping Times
All products are made to order and fulfilled by our production partner, Printful. Please allow:
2–7 business days for order fulfilment
After fulfilment, estimated* shipping times are:
USA: 3–5 business days
Canada: 5–10 business days
Australia & NZ: 5–10 business days
UK & Europe: 5–10 business days
Rest of the world: 7–20 business days
Note*: These are estimates and may vary depending on your location and local postal service.
🚚 Shipping Costs
Shipping rates are calculated at checkout based on your location and order weight. Free shipping may be available during promotions.
✈️ International Shipping
We ship worldwide! Please note that some international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
🕒 Delays & Tracking
Once your order ships, you'll receive a tracking number via email. While most orders arrive within the estimated window, delays may occur due to:
Customs processing
Carrier disruptions
Seasonal volume
If your order is delayed more than 15 business days after shipping, please contact us and we’ll be happy to help.
🏠 Wrong Address
Please ensure your shipping address is correct at checkout. If an incorrect or incomplete address is provided, we cannot guarantee successful delivery and additional charges may apply.
❗ Lost or Damaged Items
If your item is lost in transit or arrives damaged, please contact us within 7 days of delivery (or the estimated delivery date) with photos, and we’ll assist you with a replacement or refund.
💌 Questions?
Feel free to reach out via the Contact Button on the website or email us at brookehitchmough@gmail.com — we're happy to help!